Help desk software HESK details
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Script name: HESK
Current version: 2.0
Price: FREE
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Buying a HESK license for only $30.00 USD not only supports this project but also removes the "Powered by" links!
Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you
to setup a web based ticket support system (helpdesk) for your website.
Once the Help Desk Software is installed your customers will be able to
submit support tickets and staff will have an easy-to-use web interface
to manage customer support requests.
You can completely customize the look of your help desk by editing header,
footer and style files! All the text used is stored in a single language file
so to translate the script you only need to edit one file!
Many users say they like this script because it is an easy to use, simple, secure and FREE alternative
to commercial (read $200+) Help Desk Software. It also comes with a simple install script
that takes care of database setup to help you get your helpdesk up and running
with very little effort.
HESK features
- unlimited personalized accounts for staff
- unlimited categories
- canned responses
- file attachments
- fully-featured knowledgebase (articles, categories, search,...)
- custom fields in the "Submit a ticket" form
- anti-SPAM checks when submitting a ticket
- powerful ticket search functions
- e-mail notifications of new tickets and replies
- rating of staff replies and knowledgebase articles
- autoclose tickets after X days
- easy-to-use web interface
- easy to translate to any language
- and many more!
Requirements
Hesk has been tested on servers under Linux, Windows and FreeBSD operating systems.
It should work on any other server as long as it has a working PHP and MySQL installation
with common functions.
- UNIX, Windows, FreeBSD server (or other with working PHP/MySQL)
- PHP 4.3.2 or newer
- MySQL 4.x or newer
Helpdesk demo
Note: Some functions (including sending e-mails)
have been disabled in the demo Help Desk Software.
Customer interface for submitting and tracking tickets:
Help desk
Admin interface for replying and managing helpdesk:
Help desk admin
Login using:
Username Administrator
Password demo1
Download this free script
To download Hesk for free now click the link below.
Click to download Hesk
Rate helpdesk!
If you like Hesk please rate it or even write a review at:
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Help Desk Software
